These technical issues are rather rare and never take longer than 24 hours, so it may pay off to wait this out and try again later. Issues with our payment provider - Solution In this case, please contact your bank to see if there’s a problem with your account or credit card.Ħ. This message means the bank rejected the transaction. Check the limits added to the credit card and contact your bank to increase the limit or try again when the card is ready to be charged. If your credit card limit was reached, this can be due to either a daily limit set on your credit card, a maximum allowed amount for a single charge or your card reached the maximum number of charges allowed in one period. Make sure you have enough money in your account for the purchase. Make sure to confirm with the bank that the credit card is signed up for 3D Secure, otherwise it will not be accepted by our payment provider (even if you may be able to use it for purchasing other services with providers that don't require this level of security). 3D Secure is most often an extra step in the payment process where the cardholder enters a number/code that has been sent to his/her mobile phone during the payment process for extra verification. The 3D Secure solution is marketed under different names as well, for example Verified by Visa, Mastercard SecureCode, J/Secure and Dankort secured by Nets. Please note that our payment provider only accepts credit cards that use 3D Secure. Try adding a different credit card or payment method.
Log in your Cookiebot manager and navigate to “My account” in order to check if your credit card details are correct. Typical errors that could be the reason why your payment is failing: In order to find out the exact reason why the credit card could not be added or the automatic withdrawal failed, we recommend you contact your bank or credit card issuer. We did however create a list of most common payment errors and solutions and hope these can help you out. Your credit card company does not disclose the exact reason for failure to Cookiebot, so we are pretty much left guessing here as well. If you receive an error message during the payment process, there could be many reasons for this.
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